Return & Exchange Policy

At Forestrails, we take pride in offering high-quality, sustainable terracotta bottles. If you’re not fully satisfied with your purchase, we’re here to help!

Eligibility for Returns & Exchanges

• Returns are accepted within 7 days of delivery.
• Items must be unused, unwashed, and in their original packaging.
• Exchanges are allowed for damaged, defective, or incorrect items.

 

Non-Returnable Items

• Used or washed bottles (due to hygiene reasons).
• Personalized Product

 

How to Request a Return or Exchange

• Email us at care@forestrails.com within 7 days of receiving your order.
• Provide your order number and clear photos of the product (if damaged).
• We will review your request and arrange a replacement or refund.

 

Refunds

• Approved refunds will be processed within 5-7 business days to your original payment method.