Cancellation and refund policy

IMPORTANT:  Refund is possible in case of incorrect or damaged product delivered. 

Returns & Exchange:

  • We have a 3-day return and exchange policy, which means you have 3 days after receiving your item to request a return.
  • To be eligible for a return, your should share unboxing video of the product to show the damaged or incorrect piece delivered. 
  • We will process your refund back to the source once returned product is checked and return is approved by our team. It should reflect in your bank account/credit card in 3-7 business days. Please note custom made products will not be returned for any reason other than incorrect or defective product delivered.

Need help?

Contact us at care@forestrails.com for questions related to refunds and returns.